Privacy Policy
Product Basic Info
Shipping Policies
Return Policies
Guarantees
Warranty Policies
RO/Nano Policies
Technical Support
RainDance Water Systems Privacy Notice
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. However, we use third party shipping companies including US Postal, UPS, FedEx, and Freight Carriers to ship orders. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond fulfilling your order. We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any - Change/correct any data we have about you - Have us delete any data we have about you - Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
RainDance Water Systems Shipping Details
RainDance Water Systems offers Free Shipping within the Continental US on a wide variety of products to eliminate surprise shipping fees. Free Shipping includes standard ground shipping by USPS and UPS or curbside by Freight Carrier. Some heavy or bulky items like whole house water filters, water softeners, and well water filters are trucked-shipped to a street address only (no PO Boxes).
Contact us prior to ordering if you have any questions about how your order will be shipped. Freight carriers are instructed to call you before delivery to set a day and time window when someone will be available to accept the delivery. Any additional delivery requests will need to be handled between you and the shipping carrier. The carrier will deliver curbside where a large freight truck can access and turn around. If the carrier determines the delivery point is not accessible they will deliver to the nearest access point such as the end of your driveway or road. In some cases the carrier will let you pick up the system at their closest terminal if your road cannot be accessed.Redirecting A Shipment: If you need to redirect a shipment due to a wrong address or inaccessible address please contact your carrier to discuss the new shipping address and related charges. You will be responsible for any additional freight costs once your order has shipped.
Refusing Delivery: If you refuse delivery of your product due to visible or suspected damage you must notate this on the bill of lading and file a claim with the carrier directly. If you refuse delivery because the carrier cannot accommodate your driveway you will be responsible for any additional freight costs to return or redirect the shipment.
**Shipments to Alaska, Hawaii, and Outside the USA: Contact us for a shipping quote to your location. If we cannot ship direct we will ship your order to a freight forwarder of your choice located in the continental US free of charge.
Certain products such as replacement filters, consumables, and parts may qualify for expedited shipping. Please contact us if you are interested in expedited shipping so we can provide you with shipping options and costs if applicable. Heavy or bulky items including residential and commercial water treatment systems cannot be expedited.
Once your equipment is ready to ship we will be more than happy to store any merchandise you purchase for up to 1 week while you make arrangements for delivery. After 7 days there may be a storage fee assessed for this service. Please let us know at the time of your order if you will need storage for your equipment.
RainDance Water Systems is not responsible for damage or loss incurred during shipping. Check shipments for damage before acceptance. We advise all customers to make note on the bill of lading that there may be concealed damage. Consignee is responsible for filing a claim with the freight carrier for any and all damage or loss. If the consignee signs for a delivery and does not note any damages, it will be the customer's responsibility to file a claim directly with the carrier. Once a claim has been filed we can provide replacements as needed.
RainDance Water Systems Returns Policy
If you need to cancel your online order simply contact us by phone, live chat, or email as soon as possible so we can go over your cancellation options. We understand that receiving your order as soon as possible is important so we strive to ensure that your order is processed and shipped as quickly as possible. Because of this, your cancellation window may be small depending on the size of your order. Small orders including consumables or replacement parts ship out the fastest to get your system back in operation and allow only a 30 minute cancellation window from the time of the order.
Orders made with credit cards will incur a 3% cancellation fee. Orders that are canceled after the allotted time up to 24 hours may be subject up to a maximum 20% cancellation fee. Additional fees may be charged depending upon the level of completion of system or if any special parts have been ordered. Orders that have been shipped cannot be cancelled. Deposits placed on customer approved and processed custom orders are non-refundable. If your order has been shipped and you refuse delivery, you will be responsible for any freight return charges and may be subject to additional fees. Special ordered items including RO, Nano, and UV systems are non-cancelable and non-refundable. Please contact us before your purchase if you have any questions regarding cancelling an order.
RainDance Water Systems Hassle-Free Guarantee
RainDance Water Systems is confident
in the knowledge of our water treatment professionals and
our reliable water treatment systems, so we proudly
guarantee that our water treatment equipment, if applied
and maintained properly, will perform as well as we
advertise it. Every system we offer includes operating
parameters listed as minimum/maximum
flow rate (gpm) & pressure (psi), electrical
requirements, and contaminant restrictions. As long as
our customers are within the operating
parameters of the system they're
interested in, they're guaranteed filtration performance
as advertised.
With over two decades of hands-on experience in the
water treatment business, our specialists at RainDance
Water Systems can use one hand to count the number of
reasons why our system may not be working for you. The most
common and easily fixed issues are improper
installation, programming, or maintenance, which can
swiftly and skillfully be solved by a RainDance Tech
Representative.
Private wells and ground water sources can vary
drastically, even if the wells are in the same
neighborhood. That's why any water treatment company
should have a hands-on approach when recommending water
treatment by requiring and testing a water sample. With
a current water sample or analysis, RainDance can offer
our customers the assurance that a system will or won't
work for them.
Once you install your new system and you notice the
filter is not performing as advertised, a RainDance Tech
Rep will take every measure to get your system running
smoothly.
RainDance Water Systems Warranty Policy
Once your returned part arrives at the warehouse it will be inspected by the manufacturer for defects and determined for approval under warranty. If the item is approved under warranty a replacement item will be shipped to you as soon as possible. If the item is not approved under warranty the original item will be shipped back to you. The time frame for manufacturer inspection, warranty approval, and shipment can extend from days to weeks at the discretion of the manufacturer. Please contact us if you have any questions during your warranty claim.
We know that your water system is a valuable part of your home and it hurts when it is out of production. To eliminate the downtime experienced by standard warranty procedures we offer the option to fast-track your replacement part and get your system back up and running quickly. When a part is determined to be non-functional after discussions with our technical support team, we can ship out a replacement part immediately to swap out with the original part. We may require a deposit to be placed on the new part before shipping which covers the cost of the part until the warranty is processed. Once you have the new part is installed you will ship the original part to us for manufacturer inspection and approval for warranty. When the warranty is approved your deposit will be refunded to you in the full amount. If the part is deemed not defective by the manufacturer the deposit will not be refunded and is considered a purchase of the new part that was sent. In most cases we will send the original part back to you to keep as a spare unless otherwise specified.
Warranty Information
The Limited RO Warranty extends to the original purchaser of the system. This warranty covers all parts and factory labor needed to repair any RainDance Water Systems provided item that proves to be defective in material, workmanship, or factory preparation. The warranty applies for the first full year from date of purchase. Items subject to normal maintenance, such as o-rings, filter elements, membranes, etc. are not covered under this warranty. Items replaced under warranty will be warranted for a period of one year from the date of return shipment of the repaired or replacement unit to the owner.
RainDance Water Systems also offers exclusive warranty transfers between owners. If you move and leave your RainDance Water Systems water treatment equipment, your warranty is fully transferable to the new owner. No Extra Fees! New owners can contact us to fill out a simple form to transfer the remaining warranty period.
This warranty applies if the system is installed and used in compliance with the instructions enclosed with the system. This warranty does not cover the cost of repairs or adjustments to the unit, that may be needed, due to the use or installation of improper parts, equipment, or materials. This warranty does not cover unauthorized alteration of the unit or failure of a unit caused by such alteration or by unauthorized repairs.
The Limited RO Warranty does not cover malfunctions of your unit due to misuse, alteration, lack of regular maintenance, misapplication, tampering, experimental process, or operating at too high a recovery. In addition, damage to the unit due to fire, accident, negligence, act of God, or events beyond the control of RainDance Water Systems are not covered by this warranty.
RainDance Water Systems warrants the membranes per the manufacturers’ warranty. These warranties generally cover faulty material and workmanship for anywhere from 1 to 3 years. Membrane fouling or hydrolysis / erosion will normally not be covered. The manufacturers’ warranty of elements selected will be provided on demand.
RainDance Water Systems warrants all items supplied by outside vendors, that are used as part of the system provided, per the manufacturer’s warranties. These warranties generally cover faulty material and workmanship for 1-10 years as specified.
RainDance Water Systems will not assume the responsibility for payment of incidental or consequential damages, such as lost time, inconvenience, damage to personal property, loss of revenue, commercial losses, postage, travel, telephone expenditures, or other losses of this nature, which result from failure of this unit to comply with expressed or implied warranties.
Under the provisions of this warranty, the owner is expected to timely perform regular maintenance on the unit, as explained in the Operating and Maintenance Guide. Neglect, improper maintenance, abuse, or unapproved modifications may invalidate this warranty. Should the unit develop a defect or otherwise fail to perform within the provisions of this warranty, you must notify RainDance Water Systems directly in order to process your claim in a timely manner. A Returned Goods Authorization (RGA) number must be obtained from RainDance Water Systems. Include the RGA number, with an explanation of the observed defect, with the item being returned. Items returned under the RGA will be reviewed by RainDance Water Systems or forwarded to the original manufacturer for evaluation. Items returned to RainDance Water Systems must be sent prepaid.
Shipping and labor to install warranted parts and service and trip charges including mileage are the responsibility of the system owner.
Whole House Reverse Osmosis Systems, Commercial Reverse Osmosis Systems, Seawater Desalination Systems, and Nanofiltration Systems orders can be changed or canceled for any reason within 24 hours of the order date. After 24 hours, orders cannot be exchanged, canceled, or returned. Whole house & commercial reverse osmosis, sea water desalination, and nanofiltration system orders cannot be canceled after payment or deposit has been received.
RainDance Water Systems Tech Support
Free Tech Support:
We pride ourselves on providing efficient, effective, and free technical support. We work hard to find a balance between providing thorough, expedient, considerate support and ensuring that our support remains free. These policies are designed to respect your time, the time of our tech support staff, and your investment in your new water filtration system.
For years the name RainDance Water Systems has been synonymous with quality and reliability. In our efforts to provide you with world-class products and services, all water conditioners, softeners, well water filters, and reverse osmosis systems must pass a final inspection to insure that you receive the highest quality product. We also offer a wide array of technical support options. Once you have purchased your water treatment system(s), we will provide you with the information to connect directly with our tech support team through multiple communication channels to suit your needs. For your convenience we also offer our online Technical Support Form.